Safer food. Confident teams. Happier customers.

For businesses, catering for customers with food allergies, intolerances, coeliac disease and other food hypersensitivities can feel complicated.

There are ingredients to understand, procedures to put in place, staff to train and information to communicate clearly.

Food Allergy Friends is here to make it easier.

With more than 40 years of hospitality experience and first-hand experience of living with food allergies, Food Allergy Friends supports businesses to understand allergen management and provide a safer, more confident service.

Practical support for your business

Every business is different, so Food Allergy Friends provides a range of services that can be tailored to your needs.

🎓 Staff training

Give your team the knowledge and confidence they need to deal with allergens.

Training includes Level 2 Food Allergen Awareness and Level 3 Food Allergen Management, delivered through Highfield-accredited courses. Training can be provided online, at the Food Allergy Friends training centre or at your own premises.

📋 Allergen documentation

Keeping allergen information accurate and up to date is essential.

Food Allergy Friends can help you develop and manage the documentation your business needs, including allergen procedures and information for customers.

🔍 Allergen audits

An audit can help identify where your business is doing well and where improvements could be made.

Food Allergy Friends can review your allergen management, procedures and practices, helping you work towards safer and more effective systems.

🍽️ Menu & allergen information appraisal

Your menu is often the first place a food-sensitive customer looks for reassurance.

Food Allergy Friends can review your menu and allergen information to help ensure it is accurate, clear, current and customer-friendly.

🤝 On-site consultancy

Sometimes you simply need someone to look at your business with you.

Food Allergy Friends provides on-site consultancy to help businesses understand their responsibilities, improve their procedures and build confidence in catering for the food-sensitive customer.

Cater Allergy Safer Recognition

For businesses wanting to demonstrate their commitment, Cater Allergy Safer provides a pathway towards recognition.

The programme is designed to help food businesses improve allergen awareness, staff training, allergen management and communication with customers.

Businesses work towards an annual allergen audit, with recognition available at different levels depending on the standards demonstrated.

Successful businesses can display Cater Allergy Safer recognition, use the logo on their website and marketing materials, appear in the Food Allergy Friends directory and receive social media promotion to the allergy community.

Why it matters

For a customer living with a food allergy, choosing somewhere to eat can involve a lot of uncertainty.

Can I trust the information?
Does the kitchen understand my allergy?
Will the staff take me seriously?
Can they prepare my food safely?

Your business has the opportunity to answer those questions with confidence.

Good allergen management isn’t simply about compliance. It’s about communication, understanding, trust and customer care.

When your staff know what they’re doing and your customers can see that you take their needs seriously, everyone benefits.

From compliance to confidence

Food Allergy Friends can help you take the next step, whether you’re:

Just starting out
and need help understanding allergens and your responsibilities.

Already doing the basics
but want to strengthen your procedures and staff knowledge.

Ready to go further
and want to demonstrate your commitment through Cater Allergy Safer recognition.

There is no one-size-fits-all solution. Food Allergy Friends’ programmes can be tailored around the needs of your individual business.

Let’s make your business allergy safer

You don’t have to navigate the world of food allergens alone.

Food Allergy Friends can help you build the knowledge, systems and confidence needed to serve food-sensitive customers safely and professionally.

Ready to find out where your business stands?

Start with a free, no-obligation initial consultation to discuss your current approach, identify potential areas for improvement and work out what support could be right for you.

Contact us to find out how we can partner with you on your journey, or sign up for our free 30-minute introductory consultation.

Food Allergy Friends provides education, training, consultancy and support for food businesses. Businesses remain responsible for meeting their own legal and food-safety obligations.